At the HOYA Group, we provide a work environment that respects individuality and diversity and promotes the growth of individuals while giving consideration to the safety and health of employees. Furthermore, each and every employee work to improve the knowledge and skills and we provide the innovative value sought by society. In this manner we aim to create a free-spirited work environment.
Human resource development
People differ in terms of things such as values, how they live, personality, and individual capabilities. There are also a wide variety of stances towards jobs and ways of working. For this reason, organizational management in the current era needs to provide frameworks that leverage the individuality of employees and allow employees to increase their capabilities in environments that match individual aptitudes. The new ideal employee environment sought by HOYA is one in which all employees can fully exploit their capabilities and contribute to the organization and business through friendly competition.
In response to the wide variety of capacity development needs of employees and in order to learn the specialized knowledge and skills required for the industry, the HOYA Group individually deploys the employee educational programs that are most suitable for each business division and region.
1. Human resource development in the Eye Care Company
The Eye Care Company that operates Eyecity chain of contact lens specialty stores has designed and made efforts to improve educational programs for the division with objectives such as improving the customer service skills of “Eye Concierge” which are the staff engaged in sales activities at stores.
The three core programs are: 1. operational education aimed at improving customer service and customer reception skills, 2. technical education aimed at acquiring specialized knowledge on contact lenses as high-level control medical equipment, and 3. management education aimed at learning the management skills for leading staff as a team. Instore coaches and technical coaches are employees that have been authorized to provide training, and they have been combined with e-learning programs to promote the self-study by learners.
Four levels have been established for technical education. Almost all employees have completed the beginner level and approximately half of all employees have completed the intermediate level. The participation rate has grown since the program was introduced in 2011.
2. EICC seminar at HOYA ELECTRONICS SINGAPORE
Every year staff members of Hoya Electronics Singapore attend “Understanding the Electronic Industry Citizenship Code Of Conduct Requirements (EICC) course.” This year six staff members from various departments attended the course to improve understanding.